There are those who run toward the fire, and those who keep the digital fires from ever igniting in the first place. Dean Fryda? He’s done both.
Before becoming a tech wizard at Platinum Systems, Dean spent years on the front lines as a first responder with the Silver Lake Rescue Squad. He didn’t just clock in and clock out—he delivered babies in the back of ambulances during blizzards. (Yes, really.)
Back in 2011, when most people were huddled indoors waiting for the storm to pass, Dean and his fellow EMTs answered a call that would turn into a heart-pounding race against nature. A woman in labor. A house in Salem. And snow coming down faster than most cars could handle. Dean and his team sprang into action, getting the expecting mother into the ambulance just in time for an unforgettable roadside delivery.
Yesterday marked the 14th anniversary of that snowy night, a moment that remains a testament to Dean’s dedication and ability to perform under pressure.
Fast forward to January 2019, when Dean traded his EMT gear for a Platinum Systems Support Technician badge. While the emergencies may look different these days—server crashes instead of cardiac arrests, software meltdowns instead of medical ones—his ability to stay cool under pressure remains the same. And just like in his EMT days, his quick thinking and relentless dedication make all the difference.
Dean’s impact on our clients is undeniable. With a customer satisfaction rate higher than 99%, the praise rolls in constantly:
• “Dean is awesome.”
• “Dean always goes the extra mile to ensure everything is working perfectly.”
• “He was incredibly fast and efficient in solving my issue.”
• “Dean is my go-to tech—he never disappoints.”
If there were a ‘Tech EMT’ award, Dean would take home the gold. Clients love him not just for his technical expertise but for his approachability, his problem-solving skills, and the way he makes every issue feel like it’s his top priority.
From life-saving missions to saving businesses from IT nightmares, Dean Fryda has done it all. And at Platinum Systems, we’re grateful to have him on our team—because whether it’s an ambulance or a server room, you want someone like Dean at the helm.
Need IT support? Chances are, Dean’s already on it.