Picture this: your business signs up with a Managed Service Provider (MSP) expecting reliable support, fast response times, and professional service. But within months, you realize the quality isn’t matching the promises. When you try to exit an MSP contract, you’re told there’s a year left on your contract, and...
When the Right IT Partner Makes All the Difference
Some businesses see IT as a necessary expense. Others view it as an advantage waiting to be unlocked. The difference often comes down to the kind of partner they choose. Platinum Systems works best with clients who see technology as a way to strengthen their operations, not just keep the...
When Your “Side Job” as IT Becomes a Hidden Cost
A family-owned manufacturing company in Wisconsin had a bookkeeper named Mark who “knew his way around computers.” Over time, small requests piled onto his plate: updating antivirus software, buying new laptops, fixing printers, handling password resets, even calling the internet provider when the connection failed. What started as the occasional...